Returns and Refunds Policy - HitFiend Beat Marketplace
HitFiend Returns, Refunds, and Digital Products Policy
Read HitFiend's complete returns and refunds policy for digital beat purchases. Understand our no-refund policy for digital downloads, exceptions for technical issues, duplicate charges, and unauthorized transactions. Learn how to request support for corrupted files, payment problems, and licensing issues. All beat sales are final due to the digital nature of products.
Returns & Refunds Policy
Last updated: October 23, 2026
Thanks for choosing HitFiend. Because our products are digital (beats, beat packs, licenses, subscriptions, and any downloadable/streamable files), all sales are final. We do not accept returns or exchanges on digital products once delivered or accessible.
What this means
- No returns or exchanges on any digital item or license tier.
- Subscriptions can be canceled at any time; cancellation stops future renewals but doesn't refund past charges.
- Access to producer features is contingent on an active plan per our Terms.
Limited refund exceptions
We'll review refunds only for the situations below. If approved, we'll refund to the original payment method.
- Duplicate charge for the same order.
- Unauthorized transaction (proved by fraud evidence; we may request additional verification).
- Defective/corrupted file where the file cannot be downloaded or used and we cannot provide a working replacement of the same item within a reasonable timeframe.
For item #3, we'll first attempt to re-deliver or replace the exact same file(s). If that fails, we'll refund.
How to get help
Open the Support button (bottom-right) to chat with the HitFiend AI Support Assistant or file a ticket.
For legally required correspondence only: [email protected].
(We do not publish a phone number; all support runs through our assistant and ticket system.)
Please include:
- Order ID and purchase email
- Item/pack name and license tier
- Brief description (and screenshots/error logs if file issues)
Timeframes
- Requests must be submitted within 7 days of purchase.
- We typically respond within 1–3 business days.
Chargebacks
If you file a chargeback while a support review is open, your license and account access may be suspended pending resolution. Proven fraudulent disputes may lead to permanent account closure.
Regional notices
EU/UK digital content: By purchasing and starting download/streaming access, you expressly consent to immediate performance and acknowledge you lose the right of withdrawal under consumer law for digital content supplied on a non-tangible medium.
Changes to this policy
We may update this page to reflect product, legal, or operational changes. The "Last updated" date above will change accordingly.